Client Success Director
BBBH31573_1740142317
Posted: 21/02/2025
- £80000 - £100000.00 per annum
- London
- Permanent
Client Success Director - Data & Analytics
London - Hybrid
£80,000 - £100,000
Location: London
Reports To: Chief Executive Officer
About Our Client:
Our client is a leading AI-powered SaaS company, dedicated to unlocking the full potential of first-party data. With a focus on driving customer revenue growth and optimising decision-making, they provide cutting-edge solutions that help businesses gain a competitive edge. Operating in key UK consumer service sectors, including Finance, Retail, Travel, Telco, and Healthcare, their AI-driven insights empower organisations to turn complex data into a strategic advantage. With a proven track record and a strong client base across multiple countries, they are well-positioned for rapid growth.
Role Overview:
As Client Success Director, you will be responsible for ensuring the successful implementation, adoption, and activation of our client's platform across enterprise clients. This role is both strategic and hands-on, requiring deep engagement with client teams to drive value realisation and ensure that AI insights lead to measurable business outcomes. The ideal candidate will bring expertise in enterprise software deployment, AI-driven analytics, and data-driven decision-making, particularly within the retail or data-rich sectors.
Key Responsibilities:
- Client Engagement & Success: Act as the primary strategic advisor to senior client stakeholders, ensuring they derive maximum value from the platform.
- Implementation & Activation: Collaborate closely with client teams to integrate the platform into their business operations, overseeing data onboarding, AI model training, and platform configuration.
- Driving Adoption & Value Realisation: Develop success roadmaps, monitor platform adoption, and deliver executive-level reporting to ensure continued client engagement and measurable business impact.
- Internal Collaboration & Thought Leadership: Partner with internal teams to refine the platform, providing insights from clients and staying ahead of industry trends in AI and data-driven decision-making.
Required Skills & Experience:
- 7+ years in Client Success, Consulting, or Account Management within SaaS, AI, or enterprise software environments.
- Proven experience in leading large-scale software implementations, ideally within Retail, Financial Services, or Enterprise Analytics.
- Strong understanding of AI-driven analytics and data-driven marketing strategies.
- Extensive experience working with first-party data, including CRM, customer transactions, and loyalty programs.
- Expertise in navigating complex enterprise environments and managing multiple stakeholders across Marketing, IT, and Data functions.
Why Join Our Client?
This is an exciting opportunity to be at the forefront of AI-driven transformation, working with global enterprises to integrate cutting-edge AI solutions. If you're passionate about driving real business impact and shaping the future of customer intelligence, this is the role for you.
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
