Customer Success Director
21.12.21_1726471815
Posted: 16/09/2024
- + Bonus
- London
- Permanent
Customer Success Director
Salary - £70k - £85k + Bonus
Our client, a leader in consumer forecasting, is looking for a Customer Success Director to help guide their clients in predicting future trends. Using their cutting-edge ai platform, you'll be responsible for driving insight-led strategies and transforming data into actionable results. You'll join a talented, diverse team that thrives on collaboration and accountability, working to provide deep commercial impact for clients. Used by 200 + global brands for their marketing strategies induing the likes of British Airways, Disney, Adidas, Samsung, Sony, IKEA + many more
Are you skilled at building long-lasting client relationships that drive growth and retention? Do you thrive on creating and delivering innovative customer success strategies with energy and confidence? If this sounds like you, then this position may be a great fit.
Responsibilities
- Design and implement strategies to maximize client engagement with the platform.
- Build strong, lasting relationships with senior users to ensure optimal platform utilization.
- Track success by increasing platform usage, client satisfaction, and expanding license agreements.
- Lead onboarding sessions to turn clients into power users of the platform.
- Align client goals with platform capabilities to ensure foresight-driven outcomes.
- Identify potential upsell and cross-sell opportunities, offering compelling recommendations.
- Play a key role in expanding the platform's footprint, driving growth in line with business targets.
- Utilize client feedback and analytics to understand needs and refine the platform experience.
- Collaborate with marketing, product, and sales teams to identify trends in client behavior and suggest growth strategies.
Experience
- You're passionate about helping clients succeed, with a customer-first mindset.
- Excellent communicator with a talent for explaining complex trends in an engaging way.
- Strong understanding of digital platforms and spotting opportunities for expansion.
- Strategic, with a history of developing and implementing cross-company initiatives.
- A natural relationship builder, comfortable engaging with clients at all levels.
- Results-driven, with proven success in retention and growth, particularly in B2B and digital product environments.
- Able to influence and drive results through collaboration with other teams
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
James Everett
Manager