Senior Customer Success Manager
Sr. CSM -KB_1720426810
Posted: 07/08/2024
- £40000 - £55000 per annum
- City of London, London
- Permanent
We are looking for an experienced Senior Customer Success Manager with a passion for eCommerce and a genuine interest in solving our customers' business challenges.The main responsibilities are to ensure the retention of all accounts, achieve growth targets, build strategic account plans, introduce our product roadmap to customers and produce case studies.
Responsibilities
- Manage a range of Enterprise and Premium accounts.
- Serve as a trusted advisor and point of escalation for assigned customers.
- Develop relationships with key stakeholders and decision-makers on each account.
- Identify new upsell and growth opportunities.
- Build a strategic optimisation roadmap for customers to deliver successful experiments and demonstrate additional value.
- Schedule and prepare kick off calls, QBRs and bi-weekly/monthly meetings for Enterprise and Premium accounts
Requirements
- At least 3 years of account and/or customer success management experience, ideally in eCommerce.
- Excellent communication and presentation skills to communicate effectively internally and externally with both technical and non-technical personnel in a confident and friendly manner.
- A highly organised and meticulous individual.
- Analytical and process-oriented mindset.
- A proven record of delivering renewals and upsells.
- A proven record of negotiating contracts
- Understanding of the eCommerce landscape
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Kirtana Barati
Senior Consultant