Senior Product Manager

The Role

My client is client is operated by an incredible team that is on a mission to inspire people to create and nurture relationships through everyday acts of kindness. As a Senior Product Manager:

• You'll lead a cross-functional team (iOS, Android, Web platforms) to design and build features/products to support our business and customer needs.

• You'll build a deep understanding of customer needs, as well as understanding a commercial, operational, technical and financial perspective.

• You'll lead planning processes and roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goal

• You'll work collaboratively with marketing, tech, operations, data, finance, customer service and others to refine and execute your plan

If you're looking for a role where you'll be able to clearly see the impact of your work, with autonomy and speed, you will find this role compelling, challenging, and rewarding.

Your Day-To-Day

• Lead the end-to-end success of projects from discovery to launch, aligned to overall strategy/direction

• Leading workshops to create solutions to the key customer pain points

• Running customer interviews and surveys to deeply understand their needs

• Researching and understanding market trends, industry best practices and opportunities to pursue

• Working closely with growth and tech to create quick experiments to validate ideas

• Measure the impact with the finance team of the main revenue streams such as credit packs and memberships

• Facilitating the growth sprints meetings with the wider team (growth, ops, finance)

• Influence key stakeholders to align the roadmap, resources and prioritisation

You Should Apply If

• You have 4+ years of product management experience

• Analytical skills: you are data driven, loves metrics and are able to self serve with tools such as Looker and Amplitude

• Customer empathy: You are comfortable with doing user research and talking to customers

• Creativity: You're curious and enjoy thinking of ideas that will delight the customer

• Hustle: You're scrappy, ready to roll up your sleeves wherever needed

• Collaboration: You quickly navigate through different stakeholders such as tech, marketing, finance and CS

Tasks:

• Data analysis: creating graphs and dashboards on Amplitude

• Analyse AB test results on Amplitude and document results

• Monitor the main Product KPIs and act on any sudden change of metrics

• Send customer surveys (email, Lyssna or Instabug)

• Run moderated customer interviews

• Manage the main SAAS accounts, such as Figma, Lyssna, Fireflies, Miro

• Manage the Mention Me annual contract

• Add voucher codes to Mention Me platform when it runs out of vouchers

• Competitor analysis / bets-in-class analysis

• Run collaborative workshops and ideation sessions

• Prioritise the product features ideas based on impact and effort (or ICE)

• Update the roadmap constantly for transparency and accountability

• Refine ideas with tech, growth, finance, ops, data, etc

• Create product design briefs for the freelancer designerSe

• Make sure the Confluence pages are up to date and organised

• Run planning sessions with the tech team (planning, standups, retrospective, demo reviews)

• Run growth sprint sessions with the wider group

• Update the wider team on Slack / All Hands and other moments to make sure everyone is on the same page

Profile:

• Senior PM 4/5+ years experience

• Good with data (understand that we need to bring cash to the business along with customer satisfaction)

• Is curious and very creative and enjoys working with a product

• Has a hacky mindset (scrappy, no-code skills is a plus)

• Very hands-on professional, who doesn't mind getting out of the PM box once in a while

• Can run customer interviews/research with minimal support

• Runs well in an environment with lots of autonomy, needs to be flexible, but organised
  
  

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.